Timeline

June 2014

Add a captionIn 2014, the department started aggressively shutting water to people who couldn't pay their bills. They also offered helpful advice on Twitter on how long you can survive without water.

DWSD says that in June 2014, there were more than 79,000 delinquent accounts owing $42 million

May 2015

Shutoff notices go out to thousands of households with more than $150 in bills that are more than 2 months overdue. DWSD says that 64,769 residential accounts owe $48.9 million.